Re: ScanJet 3300c scanning software on Windows 2000

Re: ScanJet 3300c scanning software on Windows 2000

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Posted by Engels, Norbert on April 23, 2002 at 06:33:59:

In Reply to: Re: ScanJet 3300c scanning software on Windows 2000 posted by rg on October 24, 2001 at 15:31:05:

: I just spoke to HP and they definitely confirmed that : if you log on with "administrator" priviledges the ScanJet 3300c scanning software on Windows 2000 works fine. But if you log on as a "user" you get error messages (such as : "There is a problem with the registry settings. One or more settings were reset to the default values.[2099]" You click OK in the box of that first message and then get this second message: "An error was detected in your scanning software settings. Please reinstall your scanning software. [2141]" If you re-install the Win2K scanning software as a user (not as an administrator) you get this error message twice : "During install The procedure entry point CM_GET_PARENT could not be located in the dynamic link library SETUPAPI.DLL". But if intalled as administrator there are no problems.

: It seems win2K (Microsoft) is responsible and HP cannot solve the problem which I was said exists on other HP scanners and possibly on scanners from other vendors ( this is what HP says, I will verify ).

: So pass the word : for ScanJet 3300c scanning on Windows 2000 log on as "administrator" - and use the updates for win2K on the HP site - there is no other solution.


glad somebody posted this message so I did not have to search for this problem forever - my administrative solution for this is:

1) Assign admin rights to the login ID you intend to use for scanning later
2) Install the scannner software
3) When done, remove admin rights again

If your installation allows for "shared" logins, that's the way to go - the software will work using the ID that installed it, even without admin rights.

In case I find more about the cause of the problem (I suspect registry entries in HKCU), I shall post another message.

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