Re: SCANMAGIC 600cu Scanner.....

Re: SCANMAGIC 600cu Scanner.....

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Posted by Mutley on February 11, 2002 at 15:32:09:

In Reply to: SCANMAGIC 600cu Scanner..... posted by Nunny on January 23, 2002 at 11:59:19:

This was quite a common problem when I worked on tech support at Time Computers in the UK. We never really discovered a fullly effective cure, but SOMETIMES this process solved it:

1> Uninstall scanner drivers and software from Add/Remove Programs in Control Panel
2> Unplug scanner from PC
3> Using Windows Explorer, delete any folders with the name Twain within the Windows folder (normally TWAIN_32 and TWAIN)
4> Restart into safe mode (by tapping F5 during boot)
5> remove ANY/ALL USB devices and imaging devices from Device Manager (must be in safe mode!!)
6> Restart Windows
7> Plug in device and continue installation as normal.

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