Re: HP 5370C under Windows XP won't access transparency scanner

Re: HP 5370C under Windows XP won't access transparency scanner


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Posted by Anne on February 07, 2002 at 00:42:15:

In Reply to: HP 5370C under Windows XP won't access transparency scanner posted by TrogL on November 26, 2001 at 11:43:24:

I have had much the same experience with my HP 5370c Scanner and Windows XP, not working correctly with HP software, even though I downloaded the HP driver that is supposed to work with XP. The software was hanging on initializing, so I foolishly clicked on Send when the box popped up to send a report to Microsoft, which has disabled the scanner entirely. I have send an e-mail to HP asking how do I solve this, with no response so far. I don't want to use the XP generic drivers because I want to use all of the functions paid for when purchasing the scanner. And anyway, those have not worked either.


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