Re: HP Scanjet 5100c is useless?

Re: HP Scanjet 5100c is useless?

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Posted by Luc Cormier on April 25, 2001 at 08:55:03:

In Reply to: HP Scanjet 5100c is useless? posted by GLenn on April 14, 2001 at 01:22:03:

: First, i cant find these drivers at all and nobody else can. I baught this scanner off ebay and there are no drivers for it an di cant get the damn thing to work without it. I think i got jipped. the files that i need are hpsjrreg.exe scsimap.sys hpsjvxd.vxd scisscan.sys hpsjusd.dll hspjvxd.exe Please please if any one you guys have the drivers plz e-mail them to me. (i doubt anybody does but its worth a shot)

Hello, I have the same problem with Windows ME. The fix HP have on there site doesn't work. I called HP and see what they respond to me....

Hello Luc,

Thanks for your e-mail.

According to your email Hewlett-Packard does not currently offer E-MAIL
technical support for your ScanJet 5100C, we do have many resources
designed to help you answer your question.

* For the latest versions of HP Scanning Software call HP Distribution
at 661-257-5565.

* HP PrecisionScan scanning software ver 1.0 is available for download
Follow the path in the Products box.

The HP Customer Care web site provides you with access to a variety of
support tools and product information to help solve a problem or
enhance product usage.

* For product information and scanning tips:

* For accessories, and software updates for Microsoft Windows 95, 98
or NT 4.0 operating systems: and click on Update Your Scanner

* For electronic product registration:

To speak directly to a Hewlett-Packard support technician, call our HP
Customer Care Center. HP Customer Care Centers provide you with
technical phone support from agents trained to assist you with set-up,
configuration, and troubleshooting of HP products. HP Customer Care
Centers can qualify issues on HP products and, if necessary, initiate
the appropriate service procedures.

For USA and Canada:

The ScanJet 5100c comes with a full 1-year hardware warranty using the
Express Exchange program. The phone support numbers vary as shown

For support issues within the first 1 year, call 208-323-2551
6:00 a.m. to 10:00 p.m., MST, Monday through Friday
9:00 a.m. to 4:00 p.m. MST, Saturday

After 1 year, call:
* 900-555-1500 - $2.50 per minute up to a maximum of $25.00 billed to
your long distance company


* 800-999-1148 - $25.00 flat fee billed to a credit card

6:00 a.m. to 10:00 p.m., MST, Monday through Friday
9:00 a.m. to 4:00 p.m., MST, Saturday

For all other countries:
The appropriate support number can be found at:

We hope this information is helpful.

If you need further assistance, please use the reply feature to include
all previous correspondence because we have several technicians
answering messages. For additional technical information,
troubleshooting information and software updates, please visit our
HP Customer Care web site at

Thank you,
HP Customer Solutions Team

NOTE: Our advice is strictly limited to the question(s) asked and is
based on the information provided to us. Problems and solutions may
depend on the nature of your system environment and various other
parameters that are unknown to HP; therefore, HP cannot assume any
responsibility or liability. Please be advised that technical
information changes as new data becomes available, therefore, HP
recommends that you check back at our Customer Care web site located at regularly for possible updates. HP shall
not be liable for any direct, indirect, special, incidental or
consequential damages in connection with the use of this information.

Original message follows:

Webform_Submit_Time : Wed Apr 25 03:56:28 UTC 2001
month : jul [107]
day : 01 [24]
year : 1998 [16]
serial_number : zzzzzzzzzz
operating_system : Microsoft Windows ME [60]
scanning_software : that included with the CD
scanner_connection : parallel cable [15]
first_name : Luc
last_name : Cormier

Country : canada [CA]
Template : NEW_SJ5000 [349]
Product_Name : HP ScanJet 5100C Scanner
Webform_URL : /cgi-bin/index.cgi?Template=NEW_SJ5000
Language : English [en]

problem_description : The HP PrecisionScan Update for the 5100C Series
ScanJet Scanner(American English)

Download Part 1/1 sj585en.exe (429.5 Kb)

DOESN'T WORK. Just try it yourself !
And I'm not the only one. Go and check this forum:

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