Re: Visioneer 5300 USB driver Win2K
Re: Visioneer 5300 USB driver Win2K
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Posted by ed on December 30, 2001 at 15:28:58:
In Reply to: Visioneer 5300 USB driver Win2K posted by Dan F on September 27, 2001 at 13:22:24:
: I had a lot of trouble installing the Win2k driver for the Visioneer 5300 USB scanner. After wasting a half a day, and speaking to their tech support, I emailed them. By that evening, they emailed me back. The directions they gave me worked.
: Dan F
: -----Original Message-----
: From: Visioneer Technical Support [mailto:email@example.com]
: Sent: Wednesday, September 26, 2001 9:33 PM
: To: Dan Fine
: Subject: Visioneer ETS Submission
: Dear Dan,
: Thank you for your recent submission to our Visioneer e-mail support.
: Sorry for the inconvenience that you have encountered.
: We understand that you are still unable to use the scanner under Windows
: NOTE: Depending on the way Win 2000 was installed it may be located in the
: WINDOWS OR WINNT folder.
: We are using the WINDOWS folder as an example.
: If the scanner shows up in Device Manager with the "!" in front of it, that
: usually means that an incorrect driver has been loaded for the device.
: To access device manager please do the following:
: Right click on "My Computer Icon" and select Properties
: Click the Hardware Tab
: Click Device Manager button.
: For your scanner to work properly under Windows 2000 it must show up in
: Device Manager under "Imaging Devices".
: If the scanner icon in Device Manager has "!" or "X" please do the following
: to correct the issue:
: In Device Manager right click on the scanner icon and select Uninstall
: When Uninstall is complete scanner icon will disappear from the Device
: Disconnect the scanner from the USB port on the computer
: Close Device Manager
: Double click on the My Computer Icon
: Double click on the C drive icon
: Locate and double click on Windows folder
: If prompted click on Show Files
: To be sure you can view all of the files including Hidden and System files
: please do the following:
: From the Tools Menu select Folder Options
: Click the View Tab
: Make sure "Show Hidden files and folders" has a dot in front of it
: Make sure "Hide file extensions for known file types" does NOT have a check
: mark in front of it.
: Make all necessary changes and click Apply then OK button.
: Double click on INF folder.
: Locate and delete the following if you have them:
: Note: You may or may not have all of these files depending on the scanner
: you have.
: 1) VIZPNP Folder
: 2) I386 Folder
: 3) VIZPNPIN.EXE File
: 4) VISIONEER.PNF File
: 5) VISIONEER.INF File
: While in Windows/Inf folder click on Search icon.
: Under "Search for file or folder names " enter *.inf
: Under "Containing text" enter visioneer
: Make sure "Look in" shows c:\windows\inf
: Click the "Search Now" button.
: This will find all of the INF files associated with Visioneer. Please write
: them down.
: Delete all of the files found by the search feature EXCEPT for the
: apcompat.inf file.
: For every INF file there is a corresponding PNF file that must also be
: deleted. Use the notes from the step above to delete the corresponding PNF
: For example if the search found OEM1.INF you will need to find and delete
: ALL INF AND PNF FILES WILL BE LOCATED IN THE C:\WINDOWS\INF FOLDER.
: Now click the UP arrow to return to the Windows folder.
: Double click on Twain_32 folder
: Locate and delete PAPRPORT folder.
: Empty the Recycle Bin.
: Restart the system.
: When the system restarts you will get the error message that the scanner is
: not found and you should see a scanner icon with the red X on top of the
: Right Click on the Icon and select Close.
: Now you will need to reinstall the scanner driver that you downloaded
: We look forward to any feedback you may have in reference to the suggestions
: made so that we may better assist future customers. To provide feedback or
: to obtain additional assistance, please return to our web site and use the
: web form. Using the "Reply" option in your email will route the email to an
: automated email box that is not monitored.
: Thank you for your patronage.
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