Re: Visioneer 5300 USB driver Win2K

Re: Visioneer 5300 USB driver Win2K

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Posted by ed on December 30, 2001 at 15:28:58:

In Reply to: Visioneer 5300 USB driver Win2K posted by Dan F on September 27, 2001 at 13:22:24:

: I had a lot of trouble installing the Win2k driver for the Visioneer 5300 USB scanner. After wasting a half a day, and speaking to their tech support, I emailed them. By that evening, they emailed me back. The directions they gave me worked.

: Dan F

: -----Original Message-----
: From: Visioneer Technical Support []
: Sent: Wednesday, September 26, 2001 9:33 PM
: To: Dan Fine
: Subject: Visioneer ETS Submission

: Dear Dan,

: Thank you for your recent submission to our Visioneer e-mail support.

: Sorry for the inconvenience that you have encountered.

: We understand that you are still unable to use the scanner under Windows
: 2000.

: NOTE: Depending on the way Win 2000 was installed it may be located in the

: We are using the WINDOWS folder as an example.

: If the scanner shows up in Device Manager with the "!" in front of it, that
: usually means that an incorrect driver has been loaded for the device.

: To access device manager please do the following:

: Right click on "My Computer Icon" and select Properties

: Click the Hardware Tab

: Click Device Manager button.

: For your scanner to work properly under Windows 2000 it must show up in
: Device Manager under "Imaging Devices".

: If the scanner icon in Device Manager has "!" or "X" please do the following
: to correct the issue:

: In Device Manager right click on the scanner icon and select Uninstall

: When Uninstall is complete scanner icon will disappear from the Device
: Manager

: Disconnect the scanner from the USB port on the computer

: Close Device Manager

: Double click on the My Computer Icon

: Double click on the C drive icon

: Locate and double click on Windows folder

: If prompted click on Show Files

: To be sure you can view all of the files including Hidden and System files
: please do the following:

: From the Tools Menu select Folder Options

: Click the View Tab

: Make sure "Show Hidden files and folders" has a dot in front of it

: Make sure "Hide file extensions for known file types" does NOT have a check
: mark in front of it.

: Make all necessary changes and click Apply then OK button.

: Double click on INF folder.

: Locate and delete the following if you have them:
: Note: You may or may not have all of these files depending on the scanner
: you have.

: 1) VIZPNP Folder
: 2) I386 Folder

: While in Windows/Inf folder click on Search icon.

: Under "Search for file or folder names " enter *.inf

: Under "Containing text" enter visioneer

: Make sure "Look in" shows c:\windows\inf

: Click the "Search Now" button.

: This will find all of the INF files associated with Visioneer. Please write
: them down.

: Delete all of the files found by the search feature EXCEPT for the
: apcompat.inf file.

: For every INF file there is a corresponding PNF file that must also be
: deleted. Use the notes from the step above to delete the corresponding PNF
: files.

: For example if the search found OEM1.INF you will need to find and delete


: Now click the UP arrow to return to the Windows folder.

: Double click on Twain_32 folder

: Locate and delete PAPRPORT folder.

: Empty the Recycle Bin.

: Restart the system.

: When the system restarts you will get the error message that the scanner is
: not found and you should see a scanner icon with the red X on top of the
: icon.

: Right Click on the Icon and select Close.

: Now you will need to reinstall the scanner driver that you downloaded
: before.

: We look forward to any feedback you may have in reference to the suggestions
: made so that we may better assist future customers. To provide feedback or
: to obtain additional assistance, please return to our web site and use the
: web form. Using the "Reply" option in your email will route the email to an
: automated email box that is not monitored.

: Thank you for your patronage.

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