Re: paperport onetouch 5300 driver needed

Re: paperport onetouch 5300 driver needed


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Posted by Dan F on September 27, 2001 at 13:25:37:

In Reply to: paperport onetouch 5300 driver needed posted by paul on July 24, 2000 at 19:15:17:

: paperport onetouch 5300 driver needed.
______
I had a lot of trouble installing the Win2k driver for the Visioneer 5300 USB scanner. After wasting a half a day, and speaking to their tech support, I emailed them. By that evening, they emailed me back. The directions they gave me worked.

Dan F

-----Original Message-----
From: Visioneer Technical Support [mailto:tech_support@visioneer.com]
Sent: Wednesday, September 26, 2001 9:33 PM
To: Dan Fine
Subject: Visioneer ETS Submission


Dear Dan,

Thank you for your recent submission to our Visioneer e-mail support.

Sorry for the inconvenience that you have encountered.

We understand that you are still unable to use the scanner under Windows
2000.

NOTE: Depending on the way Win 2000 was installed it may be located in the
WINDOWS OR WINNT folder.

We are using the WINDOWS folder as an example.

If the scanner shows up in Device Manager with the "!" in front of it, that
usually means that an incorrect driver has been loaded for the device.

To access device manager please do the following:

Right click on "My Computer Icon" and select Properties

Click the Hardware Tab

Click Device Manager button.

For your scanner to work properly under Windows 2000 it must show up in
Device Manager under "Imaging Devices".

If the scanner icon in Device Manager has "!" or "X" please do the following
to correct the issue:

In Device Manager right click on the scanner icon and select Uninstall

When Uninstall is complete scanner icon will disappear from the Device
Manager

Disconnect the scanner from the USB port on the computer

Close Device Manager

Double click on the My Computer Icon

Double click on the C drive icon

Locate and double click on Windows folder

If prompted click on Show Files

To be sure you can view all of the files including Hidden and System files
please do the following:

From the Tools Menu select Folder Options

Click the View Tab

Make sure "Show Hidden files and folders" has a dot in front of it

Make sure "Hide file extensions for known file types" does NOT have a check
mark in front of it.

Make all necessary changes and click Apply then OK button.


Double click on INF folder.

Locate and delete the following if you have them:
Note: You may or may not have all of these files depending on the scanner
you have.

1) VIZPNP Folder
2) I386 Folder
3) VIZPNPIN.EXE File
4) VISIONEER.PNF File
5) VISIONEER.INF File

While in Windows/Inf folder click on Search icon.

Under "Search for file or folder names " enter *.inf

Under "Containing text" enter visioneer

Make sure "Look in" shows c:\windows\inf

Click the "Search Now" button.

This will find all of the INF files associated with Visioneer. Please write
them down.

Delete all of the files found by the search feature EXCEPT for the
apcompat.inf file.

For every INF file there is a corresponding PNF file that must also be
deleted. Use the notes from the step above to delete the corresponding PNF
files.

For example if the search found OEM1.INF you will need to find and delete
OEM1.PNF.

ALL INF AND PNF FILES WILL BE LOCATED IN THE C:\WINDOWS\INF FOLDER.

Now click the UP arrow to return to the Windows folder.

Double click on Twain_32 folder

Locate and delete PAPRPORT folder.

Empty the Recycle Bin.

Restart the system.

When the system restarts you will get the error message that the scanner is
not found and you should see a scanner icon with the red X on top of the
icon.

Right Click on the Icon and select Close.

Now you will need to reinstall the scanner driver that you downloaded
before.

We look forward to any feedback you may have in reference to the suggestions
made so that we may better assist future customers. To provide feedback or
to obtain additional assistance, please return to our web site and use the
web form. Using the "Reply" option in your email will route the email to an
automated email box that is not monitored.

Thank you for your patronage.





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