Re: Packard Bell 486 Hard Drive Problems

Re: Packard Bell 486 Hard Drive Problems

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Posted by JEANIE M. DONITHAN on September 07, 2000 at 14:47:15:

In Reply to: Re: Packard Bell 486 Hard Drive Problems posted by JIMMY on March 08, 1999 at 02:19:29:

: : Last year I replaced the hard drive that originally came
: : with the computer with a 1 GB hard drive. Ever since,
: : I have had some trouble running software such as
: : Turbotax and a Mattel Barbie Multimedia Fashion Design
: : CD. Any advice or help would be greatly appreciated.

: The problem might date back to the hard drive upgrade, here's why:
: Each Packard Bell of that era came complete with restore software (a boot diskette and the Master restore CD). Most Packard Bell customers know the restore routine, but what you night not know is that those factory hard drives had "embedded format numbers" that identifies them to the restore software. Each model had a unique "hard drive format number" and when the restore software detects the embedded format number on the hard drive it prompts for the Hard Drive format number (found on the Packard Bell Credentials sheet). Go to the Packard Bell restore CD and find the directory, y:\bu\a and you will find a .scr file with your format number. You'll also notice one called generic.scr. The generic restore is what happens when an embedded format number is not present on the Hard drive and is possibly causing your problems. Symptoms of various generic restores range from amusing to malicious and can affest the stability of the operating system (probably win 3.1 that you have since upgraded to Win 95). Because your new drive probably initiated a generic restore without prompting for a format number you could be experiencing software problems. The fix is to reformat and restore your system from scratch, but first, you need to run a debug on your new hard drive so that the restore software will recognize the hard drive as Packard Bell and not some software theif trying to steal Jump Start Kindergarden. Boot the system with the restore diskette and the restore CD. When you get to the menu, choose exit. This will take you to a dos prompt (C:\>). at the prompt type D:\ and press [enter] This shoud change you to the CD Rom prompt (D:\>). If you get the message that drive does not exist try typing Y:\ and [enter] (often the retore software creates a virtural ram drive which it names D: so the CD is temporaraly assigned Y:\ or Q:\ durring the restore). Once you have located the CD drive prompt (y:\>) type cd\ pbtools. If all is well the prompt will change to Y:\PBTOOLS>. Type: master hd. (that's: master [space] hd) In a perfect world you'll see the message: Successful! At this point I usually hit the [F3] key and press [enter] several times just to be sure the debug utility has worked. Now you can reboot to the restore disk an choose Format & Restore. You will be prompted for the hard drive format number and all of the correct drivers and dynamic linked libraries for you proprietary hardware will be loaded. Just be sure you have backups of all you personal data and third party software because when your Packard Bell next comes on it will be as it was out of the factory.

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