the old "Drive larger than 9 GB doesn't show up right" problem

the old "Drive larger than 9 GB doesn't show up right" problem

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Posted by Glenn Alperin on August 02, 2000 at 03:46:33:

I am presently trying to utilize a Seagate ST410800N
with my laptop. It is placed in an external casing
for this purpose. There has, it seems, been ample
documentation about the fact that some BIOSes do not
recognize large hard disks properly. This seems to be
the case with my machine, despite the fact that I have
software utilities which can properly identify the
hard drive.

I have a TI Extensa 510 laptop. The present BIOS is,
I believe, a Chips & Technologies, Inc. and was
downloaded as an upgrade from the BIOS shipped with
this machine from the following URL:

(Some time back, Acer bought out TI's laptop division.)

I sent off a quick message to the Acer Support people,
and got the following reply, quoted in its entirety:

from [] by
with SMTP-OpenVMS via TCP/IP; Tue, 1 Aug 2000 09:13 EST
from (
[]) by (8.9.1b+Sun/8.9.1)
with SMTP id IAA08744 for ;
Tue, 1 Aug 2000 08:15:17 -0500 (CDT)
by SMTP MTA Internal build
v4.6.2 (651.2 6-10-1998)) id 8625692E.0048CC0D ; Tue, 1
Aug 2000 08:15:08 -0500

Tue, 1 Aug 2000 08:14:01 -0500
WEB11444 Configuration/BIOS
text/plain; charset=us-ascii

Dear Mr. Alperin,

Thank you for contacting Acer America. Acer does not offer a BIOS upgrade
for this issue. I must suggest that you contact the manufacturer of the
hard drive for a possible BIOS overlay.

Thank you for choosing Acer for your computing needs. We realize you have
a choice of several computing companies and we appreciate the opportunity
to serve you.

Crystal White
Acer America
On-Line Technical Support

Name: Glenn Alperin
Phone Number:
Serial Number: 319066S9382
Part Number: 9805747-0101
DS Number:
Date Purchased: 06/01/1996
Subject: Configuration/BIOS
Operating System: Windows 95

Question / Problem:

I have recently spent some time and money getting some new hardware for
this machine. Among my upgrades was an external SCSI hard drive. However,
this hard drive is a 9 gigabyte drive, and as such, encounters the
unfortunate problem of being unable to properly format the entire drive so
I can use it due to some documented BIOS limitations. I want to know if a
BIOS upgrade is available for this machine which will allow me to
completely utilize my 9 GB hard drive. Please let me know if one has been
created. I did download, and instal, sometime back the G2 BIOS upgrade
available from your web site already.

Glenn Alperin

It therefore seems that my only option is to get a BIOS
overlay, and further, that I will get no help from
Acer in that endeavor.

I have spent some degree of time over at the Seagate
web and FTP sites, and they do not seem to offer any
solutions that I could see, unless I missed them
(quite possible, but if so, please direct me to the
proper location). The drive seems to work fine, but
only for the first 160 MB or so of storage space.
The rest of the drive seems inaccessible to my

Do any of you have any ideas about how I might be able
to utilize this hard drive on my present machine?
I would be willing to install a new BIOS if I knew
which one(s) would work with my present situation, but
I have also heard horror stories about BIOS upgrades
gone bad, and I'd like to not be one of those stories.

Any help would be most appreciated. Please respond
via e-mail as I do not check this board (aside from
checking to see that my post would be on topic).

Glenn Alperin

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